Workforce analytics – efficiency tool, or big brother?

If management fails to properly communicate about the introduction of workforce analytics, around half of employees will be unhappy about the collection of data at work.

According to Brian Kropp, vice-president of research firm Gartner, more than half of companies with over $750m in annual revenue used “non-traditional” monitoring techniques on staff during 2018.These “techniques” include tools to analyze e-mails, conversations, computer usage, and employee movements around the office. Some firms are also monitoring heart rates and sleep patterns to see how these affect performance.

Mr Kropp says 30 percent used such tools in 2015, but he forecasts this will rise to 80 percent in 2010 and Grand Review Research reports workforce analytics will be a $1.87 billion business industry by 2025.