Phone companies to block “robocalls”

Americans experience billions of deceptive and annoying calls every year. Now, US regulators have voted to allow phone companies to block unwanted “robocalls” by default.

The Federal Communications Commission (FCC) also voted to allow carriers to let companies block any calls not on a consumer’s contact list if the customer opts in. FCC commissioners conceded that the vote will not end all unwanted calls and urged carriers to take further steps to block them. It is hoped eliminating a significant number of robocalls will save carriers billions of dollars as network capacity is freed up and customer service representatives field fewer complaints.

The FCC has also voted to advance a proposal requiring voice service providers to implement a caller ID authentication framework if major voice service providers fail to do so by the end of 2019.

Communications, Consumer